We want you to love every Tasteville meal. If somethingâs gone wrong â a missing item, damaged product, or a mix-up â weâll make it right. Refunds are typically issued as store credit to your account, unless otherwise discussed with our support team.
Just contact our support team within 24 hours of receiving your order. Please include:. Your order number. A brief description of the issue. Photos if applicable (e.g. damaged packaging). We aim to resolve all issues promptly and fairly.
Unfortunately, due to food safety regulations, we are unable to accept returns of our meals. We do not offer returns for change of mind, but if there is any issue with your order, weâre here to help.
Taste is personal, and while we canât offer refunds for meals based on preferences, we always want your experience to be a great one. If something didnât meet your expectations, let us know, we may offer store credit as a goodwill gesture, especially
Once your issue is reviewed and approved, store credit is typically applied to your Tasteville account within 1â2 business days. If a bank refund is agreed upon in special cases, it may take 3â7 business days to appear on your statement, depending on
Yes, store credits issued as part of a refund are valid for 12 months from the date they are issued. You can use them any time within that period toward a future order.
You can view your store credit balance any time by logging into your customer account. Once you are logged in, any available store credits will be displayed clearly there.
When you have store credit available and youâre logged into your customer account, your credit balance will automatically appear at checkout in the Store credit section. Simply select Apply store credit to use it as a payment method.