Can I see a photo of where the box was left?Updated 6 days ago
For all deliveries that are not collected in person, our delivery partner will most often take at least two proof of delivery photos once your box is dropped off.
- Clear photo of where your order was dropped off (at the front door, esky etc.)
- Clear photo of the house number AND the house, where your order was dropped off.
This is accessible through your tracking link or may be included in your delivery confirmation email.
If your tracking link doesn't include a photo (for e.g., if the delivery partner needs to get back to their vehicle quickly, or if there were dogs preventing them from taking photos) and you're unsure where your order was left, reach out to our team and we’ll assist.