Before your scheduled delivery, you’ll receive a live tracking link via SMS and/or email once your order is ready for delivery. This link allows you to:. View a real-time map of the delivery vehicle. See your estimated time of arrival (ETA). Track pr
Your tracking link is sent (at the latest) on the morning of your delivery day via SMS and email. Make sure your contact details at checkout are correct and that you’ve opted in for notifications. You can also log in and view tracking in your Order S
If it’s your delivery day and you haven’t received a tracking link by 7:00 AM:. Check your email inbox and SMS (including spam folders). Ensure your phone number and email were entered correctly. Log in to your account to check tracking in Orders. St
Once your order is out for delivery, we can’t guarantee changes can be made. However, you can leave last-minute instructions by contacting our customer support team until the day before the delivery date (e.g. "leave near garage", "place inside esky"
Yes. You’ll receive a notification via SMS, along with a link to your live tracking, when your delivery is on its way to you. This helps you prepare to collect your box promptly or ensure your esky or delivery spot is ready. You will also be able to
Sometimes tracking links experience delays or data sync issues, especially when your delivery makes its way through tunnels and/or heavy traffic. If your tracking is stuck for more than 30 minutes, try refreshing the link or checking back later. If t
For all deliveries that are not collected in person, our delivery partner will most often take at least two proof of delivery photos once your box is dropped off. This is accessible through your tracking link or may be included in your delivery confi
Once your order is marked as delivered, the tracking link may no longer update. Your tracking link will show a feedback section for you to provide feedback about your delivery experience. If you believe your delivery is missing or the information app
Yes! If you placed an order on behalf of someone else (e.g. a family member), the tracking link will be sent to the email and/or mobile number entered within the shipping details during checkout. You can forward these details to the recipient. If you
If your delivery information changes for any reason (weather, route changes, high volume) while it is enroute, we’ll do our best to keep you informed via SMS or email updates. In rare cases where the delay is significant, our support team will reach
For added convenience and safety, all deliveries include a contactless signature link sent via SMS once your delivery partner arrives at your location. This allows you to authorise and confirm the delivery without needing to physically sign upon arri