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Yes, you can. Any message sent via email or chat automatically creates a support ticket. You’ll receive an email confirmation with a reference so you can follow up at any time.

Can I submit a ticket for an issue?

📞 Support & Contact

What is Tasteville?

What makes Tasteville meals different?

Are all your meals gluten-free?

What does “portion-controlled” mean?

Where are Tasteville meals made?

Are your meals suitable for children?

Do you use preservatives or flavour enhancers?

What oils do you use in your meals?

Are your meals fresh or frozen?

How long do the meals last?

🥗 General Information

How do I place an order?

Is there a minimum order amount?

What payment methods do you accept?

Can I modify or cancel my order?

How much does shipping cost?

Can I set up recurring orders?

How do I apply a promo, coupon, or discount code?

Can I use more than one discount code?

Do you offer free shipping?

Can I choose my delivery date?

What happens if I forget to complete my checkout?

How do I track my order?

Can I send an order as a gift?

Can I order for someone else, like my parent?

🛒 Ordering and Payments

Where do you deliver?

Can I choose my delivery time?

How long does delivery take?

How are the meals delivered?

When will my order arrive?

Do I need to be home to receive my order?

What happens if I miss my delivery?

What should I do if my order is late or missing?

Is your delivery packaging recyclable?

Do you offer Click & Collect?

What if my package gets lost or arrives damaged?

My order is marked as delivered, but I haven’t received a tracking link — what should I do?

My delivery status shows as Completed, but it hasn’t arrived — what should I do?

What do I do if one or more items arrive damaged?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

🚚 Delivery Information

How does live delivery tracking work?

When do I get my tracking link?

What if I don’t receive my tracking link?

Can I update my delivery instructions after dispatch?

Will I be notified when my order is nearby?

What if my tracking page isn't updating or stuck?

Can I see a photo of where the box was left?

Why did my tracking link stop updating after delivery?

Can I access tracking for someone else’s order?

Will I get notified if there’s a delivery delay?

What is the contactless signature link and how does it work?

📦 Live Delivery Tracking

Where can I find the ingredients and nutrition info for each meal?

Are Tasteville meals really gluten-free?

Do you add sugar to any meals?

Are Tasteville meals suitable for specific diets like low-carb, high-protein or keto?

How are allergens handled in Tasteville meals?

What’s the portion size for each meal?

Are your meals suitable for kids or elderly?

How do I store my meals?

How do I heat the meals?

Are the ingredients organic or locally sourced?

Are Tasteville meals diabetic-friendly?

Do you use preservatives or additives?

How do I know which meals suit my goals (e.g. weight loss, muscle gain)?

What are superfoods, and why are they in some of your meals?

Do Tasteville meals contain any seed oils?

Are your meals suitable for people with IBS or digestive sensitivities?

Why don’t you use artificial flavourings, colours, or sweeteners?

What makes Tasteville meals different from other ready meals?

Why are your meals flash frozen instead of chilled?

Are your meals suitable for people with coeliac disease?

🥦 Food & Nutrition Information

What is Tasteville Rewards?

How do I earn points?

How do I redeem points?

When do my points expire?

Where can I see my points balance and tier?

How does the VIP Tiers work?

Can I use my points with other discounts or subscriptions?

What happens to my points if I cancel or return an order?

What happens to my points if I downgrade tiers?

Can I redeem multiple rewards in one order?

Can I redeem points on orders below the cart minimum?

Can I use points on Click & Collect orders?

Can I earn points from past orders?

Can I transfer or share my points with someone else?

Will I be notified about upcoming expiry?

Can I use my points with Shop Pay?

Can I earn or use points on gift cards?

Do I earn points on shipping and tax?

What if I forget to apply my points at checkout?

What’s the best way to get the most value from my points?

What happens if I skip a subscription delivery?

Is there a limit to how many points I can earn?

How do I reach a new tier faster?

🎁 Tasteville Rewards

Can I use multiple discount codes on the same order?

Do subscriptions qualify for discounts?

What’s the minimum spend to use a discount or offer?

My discount code isn’t working — what should I do?

Do you offer any first-time customer discounts?

How can I find out about your latest promotions?

🎟️ Coupons & Promotions

What is your refund policy?

How do I request a refund or report an issue?

Can I return a Tasteville meal?

Can I get a refund if I didn’t like the meal?

How long does it take to process a refund?

Does store credit expire?

When can I view my store credits?

How do I use my store credits?

💸 Refunds & Returns

Sustainability & Social Impact

How do I get in touch with Tasteville support?

What are your support hours?

What happens if I message outside business hours?

Can I track previous conversations with support?

Is there a faster way to get help with common issues?

Do you have a Contact Us page?

Can I speak to someone on the phone?

Are all Tasteville meals gluten-free?

Are your meals certified gluten-free?

Are your meals nut-free?

How do you handle other common allergens (e.g. dairy, soy, sesame)?

Do you use preservatives or additives in your meals?

How do you ensure food safety during preparation and delivery?

Do you test for food safety or contamination?

Can I see a full ingredient list before purchasing?

Are Tasteville meals suitable for coeliacs?

What if I have a unique or rare food allergy?

How can I safely try your meals if I have multiple allergies?

Do you use artificial sweeteners or sugar substitutes?

Are your meals suitable for children or toddlers with allergies?

Are your meals safe for pregnant or breastfeeding women?

How are allergens labelled on your meals?

Do you prepare meals in a shared facility?

Can I request ingredient substitutions due to allergies?

How do you clean equipment between meals?

Are your suppliers required to declare allergen risks?

⚠️ Allergen and Food Safety

What subscription options are available?

Do I get a discount for subscribing?

How do I manage my subscription?

Can I cancel or pause my subscription?

Can I change the meals in my subscription?

Will I be notified before I’m charged?

What happens if my payment fails?

Can I apply discount codes to subscriptions?

When will my subscription orders be delivered?

What if I’m away when my subscription renews?

Can I use store credit towards a subscription order?

Can I gift a subscription to someone else?

Can I subscribe to different meals each time?

What happens if a product in my subscription is out of stock?

How do I update my delivery address for a subscription?

Can I have multiple active subscriptions?

Can I set different frequencies for different products in my subscription?

What if I forget to update my subscription before the renewal date?

Will I earn Tasteville Rewards points on my subscription orders?

Are subscription orders packed and delivered the same way as one-off orders?

🔁 Subscriptions

Special Requests

Can I submit a ticket for an issue?Updated 4 days ago