đ Support & Contact
How do I get in touch with Tasteville support?
You can reach us directly through:. Chat: Tap the chat icon on the bottom right of our website to start a conversation. Contact Us Page: Visit our Contact Us page to leave a message or start a live chat session. If your enquiry requires further help,
What are your support hours?
Our support hours are 9am to 5pm AEST/AEDT, Monday to Friday (excluding public holidays).
What happens if I message outside business hours?
You can still leave us a message via our contact page, email or chat. Your message will be logged as a support ticket, and weâll get back to you as soon as possible.
Can I track previous conversations with support?
Yes! When you contact us using the same email address linked to your account, youâll be able to view past interactions, reply to previous threads, and pick up where you left off.
Is there a faster way to get help with common issues?
Absolutely â our Help Center and FAQs (youâre in it now!) are full of quick answers on topics like ordering, delivery, ingredients, subscriptions, and more.
Can I submit a ticket for an issue?
Yes, you can. Any message sent via email or chat automatically creates a support ticket. Youâll receive an email confirmation with a reference so you can follow up at any time.
Do you have a Contact Us page?
Yes, we do. For any support queries, you can visit our Contact Us page. From there, you can launch a live chat or leave us a message. Itâs the best starting point for getting help.
Can I speak to someone on the phone?
At this time, we do not offer phone support. Our email and chat systems allow us to respond quickly and provide detailed help â and they let you keep a written record of everything, too.
Can I get a copy of the receipt for a in-person purchase I made?
Yes, you can!. Simply contact us through our website, and provide us with the last 4 digits of the card used for your in-person purchase from us, and we can email you a copy of your receipt to your email address!