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We're always happy to help. If you can't find the answer you're looking for in our FAQs, please get in touch with our team. Whether you have questions about ingredients, nutrition, dietary requirements, ordering or anything else, we'll do our best to

How can I contact GoodProtein?

🥦 Food & Nutrition Information

GoodProtein Protein Truffles

Protein Truffles - Ordering, Delivery & more

What is Tasteville?

What makes Tasteville meals different?

Are all your meals gluten-free?

What does “portion-controlled” mean?

Where are Tasteville meals made?

Are your meals suitable for children?

Do you use preservatives or flavour enhancers?

What oils do you use in your meals?

Are your meals fresh or frozen?

How long do the meals last?

How can I heat the meals in a microwave oven?

How can I heat the meals in a conventional oven?

How can I heat the meals in a fan-forced oven?

How do I heat my Tasteville meal on the stovetop?

How can I heat the bone broth in a microwave oven?

Can I cook Tasteville meals directly from frozen?

🥗 General Information

How do I place an order?

Is there a minimum order amount?

What payment methods do you accept?

Can I modify or cancel my order?

How much does shipping cost?

Can I set up recurring orders?

How do I apply a promo, coupon, or discount code?

Can I use more than one discount code?

Do you offer free shipping?

Can I choose my delivery date?

What happens if I forget to complete my checkout?

How do I track my order?

Can I send an order as a gift?

Can I order for someone else, like my parent?

Are there additional fees for purchases from Tasteville?

🛒 Ordering and Payments

Does Tasteville offer NDIS meals?

Is Tasteville a registered NDIS Meal Provider?

How does NDIS Meal Funding work?

What is the NDIS funding breakdown?

How do I know if I’m eligible for NDIS meals?

How do I apply to access the NDIS?

Does the NDIS pay for the meals?

How do I claim NDIS cover for Tasteville meals?

I am on a self-managed NDIS plan. How do I place an order?

Can I choose my own meals for NDIS?

Can I try Tasteville meals as a one-time purchase?

Am I locked into a contract with NDIS?

Is there a minimum order for NDIS participants?

How much do Tasteville meals cost for NDIS participants?

How are the NDIS meals delivered and stored?

Do I need to be home for delivery?

What if my NDIS funding changes or runs out?

Can someone else order for me?

Is there a delivery fee?

How quickly can I start?

Will the NDIS pay for dietary supplements or weight loss programs?

Are Tasteville meals suitable for specific dietary needs?

How are Tasteville meals different from others?

Can I earn rewards on NDIS orders?

💜 NDIS

Where do you deliver?

Can I choose my delivery time?

How long does delivery take?

How are the meals delivered?

When will my order arrive?

Do I need to be home to receive my order?

What happens if I miss my delivery?

What should I do if my order is late or missing?

Is your delivery packaging recyclable?

Do you offer Click & Collect?

What if my package gets lost or arrives damaged?

My order is marked as delivered, but I haven’t received a tracking link — what should I do?

My delivery status shows as Completed, but it hasn’t arrived — what should I do?

What do I do if one or more items arrive damaged?

What do I do if I receive the wrong item in my order?

🚚 Delivery Information

How does live delivery tracking work?

When do I get my tracking link?

What if I don’t receive my tracking link?

Can I update my delivery instructions after dispatch?

Will I be notified when my order is nearby?

What if my tracking page isn't updating or stuck?

Can I see a photo of where the box was left?

Why did my tracking link stop updating after delivery?

Can I access tracking for someone else’s order?

Will I get notified if there’s a delivery delay?

What is the contactless signature link and how does it work?

📦 Live Delivery Tracking

Why are the quantities listed as averages in the Nutrition Information?

What does 'Percentage Daily Intakes are based on an average adult diet of 8700KJ' mean?

Are all products really gluten-free?

How are allergens handled in the products?

Do you use preservatives or additives?

Why don’t you use artificial flavourings, colours, or sweeteners?

What does the symbol “<” mean on nutrition panels?

What are the things to know about Nutrition Information in our products?

Why can nutritional information vary between products and between batches?

How often is the nutrition information updated?

Should I check product labels before consuming?

How can I get specific advice about a product?

Do you add sugar to any meals?

How do I store my meals?

What’s the portion size for each meal?

How do I heat the meals?

Are Tasteville meals suitable for specific diets like low-carb, high-protein or keto?

Are Tasteville meals diabetic-friendly?

How do I know which meals suit my goals (e.g. weight loss, muscle gain)?

Are your meals suitable for kids or elderly?

Are the ingredients organic or locally sourced?

Why do your meals look different between different batches?

What are superfoods, and why are they in some of your meals?

Do Tasteville meals contain any seed oils?

Are your meals suitable for people with IBS or digestive sensitivities?

Where can I find the ingredients and nutrition info for each meal?

What makes Tasteville meals different from other ready meals?

Why are your meals flash frozen instead of chilled?

Are your meals suitable for people with coeliac disease?

Tasteville Ready Meals

What are GoodProtein Protein Truffles?

What makes GoodProtein Protein Truffles different?

How much protein is in each truffle?

Why do you use a blend of whey protein isolate and micellar casein?

Are Protein Truffles a meal replacement?

When is the best time to enjoy a Protein Truffle?

How many Protein Truffles should I eat?

Are Protein Truffles suitable before or after a workout?

Can I eat Protein Truffles every day?

Protein Truffles - Product & Nutrition

Why don't you use dates in Protein Truffles?

Why don't you use sugar in your protein truffles?

Why do you use allulose in Protein Truffles?

What is allulose?

What are sugar alternatives?

Do your Protein Truffles contain preservatives?

Do your Protein Truffles contain artificial colours or flavours?

Why are your Protein Truffles have different texture than many protein bars?

Why don't they have the powdery texture of many protein snacks?

Where are GoodProtein Protein Truffles made?

Where do your ingredients come from?

How long did it take to develop your Protein Truffles?

Protein Truffles - Ingredients & Quality

Are GoodProtein Protein Truffles gluten free?

Are Protein Truffles keto friendly?

Are Protein Truffles suitable for vegetarians?

Are Protein Truffles vegan?

Are Protein Truffles suitable for people with diabetes?

What allergens do your Protein Truffles contain?

Are your Protein Truffles made in a facility that processes other allergens?

Do your Protein Truffles contain palm oil?

Are Protein Truffles low in sugar?

Are Protein Truffles suitable for a low-carbohydrate lifestyle?

Protein Truffles - Dietary Requirements

Do GoodProtein Protein Truffles need to be refrigerated?

How should I store my Protein Truffles?

How long do Protein Truffles last?

Can I freeze Protein Truffles?

Can I take Protein Truffles to work, holiday or while travelling?

Can I keep Protein Truffles in my gym bag?

Will Protein Truffles melt in summer?

Why are Protein Truffles available in 4-packs?

Why is the texture sometimes slightly different between batches?

Why does the surface of my Protein Truffle sometimes look different?

My Protein Truffle feels softer than expected. Is that normal?

Why does my Protein Truffle taste best at room temperature?

Can I pack Protein Truffles in a lunchbox?

Protein Truffles - Storage & Freshness

Why do your Protein Truffles include advisory statements?

Why can excess consumption have a laxative effect?

Why aren't Protein Truffles suitable for children under 15 years of age?

Why aren't Protein Truffles recommended during pregnancy?

What does "should only be used under medical or dietetic supervision" mean?

What does "not intended to be used as a sole source of nutrition" mean?

Why do individual digestive tolerances vary?

Why do you explain these advisory statements in detail?

Protein Truffles - Important Product Information

Which flavour should I try first?

Which flavour is your most popular?

What's included in the Discovery Selection?

Can I mix and match flavours?

Do you offer subscriptions?

How are Protein Truffles packaged?

Do you deliver Protein Truffles Australia-wide?

How quickly will my order be dispatched?

Can I send Protein Truffles as a gift?

What if I don't know which flavour to choose?

Why should I choose GoodProtein?

What makes GoodProtein different?

What is Tasteville Rewards?

How do I earn points?

How do I redeem points?

When do my points expire?

Where can I see my points balance and tier?

How does the VIP Tiers work?

Can I use my points with other discounts or subscriptions?

🎁 Tasteville Rewards

How can I contact GoodProtein?Updated 13 days ago