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Your previously earned points stay in your account and remain redeemable until they expire. However, your future point earnings will follow your new tier’s multiplier.

What happens to my points if I downgrade tiers?

🎁 Tasteville Rewards

What is Tasteville?

What makes Tasteville meals different?

Are all your meals gluten-free?

What does “portion-controlled” mean?

Where are Tasteville meals made?

Are your meals suitable for children?

Do you use preservatives or flavour enhancers?

What oils do you use in your meals?

Are your meals fresh or frozen?

How long do the meals last?

🥗 General Information

How do I place an order?

Is there a minimum order amount?

What payment methods do you accept?

Can I modify or cancel my order?

How much does shipping cost?

Can I set up recurring orders?

How do I apply a promo, coupon, or discount code?

Can I use more than one discount code?

Do you offer free shipping?

Can I choose my delivery date?

What happens if I forget to complete my checkout?

How do I track my order?

Can I send an order as a gift?

Can I order for someone else, like my parent?

🛒 Ordering and Payments

Where do you deliver?

Can I choose my delivery time?

How long does delivery take?

How are the meals delivered?

When will my order arrive?

Do I need to be home to receive my order?

What happens if I miss my delivery?

What should I do if my order is late or missing?

Is your delivery packaging recyclable?

Do you offer Click & Collect?

What if my package gets lost or arrives damaged?

My order is marked as delivered, but I haven’t received a tracking link — what should I do?

My delivery status shows as Completed, but it hasn’t arrived — what should I do?

What do I do if one or more items arrive damaged?

What do I do if my item(s) arrives damaged?

What do I do if I receive the wrong item in my order?

🚚 Delivery Information

How does live delivery tracking work?

When do I get my tracking link?

What if I don’t receive my tracking link?

Can I update my delivery instructions after dispatch?

Will I be notified when my order is nearby?

What if my tracking page isn't updating or stuck?

Can I see a photo of where the box was left?

Why did my tracking link stop updating after delivery?

Can I access tracking for someone else’s order?

Will I get notified if there’s a delivery delay?

What is the contactless signature link and how does it work?

📦 Live Delivery Tracking

Where can I find the ingredients and nutrition info for each meal?

Why are the quantities listed as averages in the Nutrition Information?

What does “Percentage Daily Intakes are based on an average adult diet of 8700KJ” mean?

Are Tasteville meals really gluten-free?

Do you add sugar to any meals?

How do I store my meals?

What’s the portion size for each meal?

How do I heat the meals?

Are Tasteville meals suitable for specific diets like low-carb, high-protein or keto?

How are allergens handled in Tasteville meals?

Are Tasteville meals diabetic-friendly?

Are your meals suitable for kids or elderly?

Are the ingredients organic or locally sourced?

How do I know which meals suit my goals (e.g. weight loss, muscle gain)?

Do you use preservatives or additives?

What are superfoods, and why are they in some of your meals?

Do Tasteville meals contain any seed oils?

Are your meals suitable for people with IBS or digestive sensitivities?

Why don’t you use artificial flavourings, colours, or sweeteners?

What makes Tasteville meals different from other ready meals?

Why are your meals flash frozen instead of chilled?

Are your meals suitable for people with coeliac disease?

What does the symbol “<” mean on nutrition panels?

What are the things to know about Nutrition Information in our products?

Why can nutritional information vary between products and between batches?

How often is the nutrition information updated?

Should I check product labels before consuming?

How can I get specific advice about a product?

🥦 Food & Nutrition Information

What is Tasteville Rewards?

How do I earn points?

How do I redeem points?

When do my points expire?

Where can I see my points balance and tier?

How does the VIP Tiers work?

Can I use my points with other discounts or subscriptions?

What happens to my points if I cancel or return an order?

Can I redeem multiple rewards in one order?

Can I redeem points on orders below the cart minimum?

Can I use points on Click & Collect orders?

Can I earn points from past orders?

Can I transfer or share my points with someone else?

Will I be notified about upcoming expiry?

Can I use my points with Shop Pay?

Can I earn or use points on gift cards?

Do I earn points on shipping and tax?

What if I forget to apply my points at checkout?

What’s the best way to get the most value from my points?

What happens if I skip a subscription delivery?

Is there a limit to how many points I can earn?

How do I reach a new tier faster?

Can I use multiple discount codes on the same order?

Do subscriptions qualify for discounts?

What’s the minimum spend to use a discount or offer?

My discount code isn’t working — what should I do?

Do you offer any first-time customer discounts?

How can I find out about your latest promotions?

🎟️ Coupons & Promotions

What is your refund policy?

How do I request a refund or report an issue?

Can I return a Tasteville meal?

Can I get a refund if I didn’t like the meal?

How long does it take to process a refund?

Does store credit expire?

When can I view my store credits?

How do I use my store credits?

💸 Refunds & Returns

Sustainability & Social Impact

How do I get in touch with Tasteville support?

What are your support hours?

What happens if I message outside business hours?

Can I track previous conversations with support?

Is there a faster way to get help with common issues?

Can I submit a ticket for an issue?

Do you have a Contact Us page?

Can I speak to someone on the phone?

📞 Support & Contact

Are all Tasteville meals gluten-free?

Are your meals certified gluten-free?

Are your meals nut-free?

How do you handle other common allergens (e.g. dairy, soy, sesame)?

Do you use preservatives or additives in your meals?

How do you ensure food safety during preparation and delivery?

Do you test for food safety or contamination?

Can I see a full ingredient list before purchasing?

Are Tasteville meals suitable for coeliacs?

What if I have a unique or rare food allergy?

How can I safely try your meals if I have multiple allergies?

Do you use artificial sweeteners or sugar substitutes?

Are your meals suitable for children or toddlers with allergies?

Are your meals safe for pregnant or breastfeeding women?

How are allergens labelled on your meals?

Do you prepare meals in a shared facility?

Can I request ingredient substitutions due to allergies?

How do you clean equipment between meals?

Are your suppliers required to declare allergen risks?

⚠️ Allergen and Food Safety

Special Requests

What happens to my points if I downgrade tiers?Updated a month ago