We currently deliver to over 1,000 postcodes across Australia. To check availability for your location:. Add any item to your cart. Go to the cart page. Enter your postcode. If delivery is available, youâll see a list of eligible delivery dates. If w
We currently do not offer specific delivery time slots. However, you will receive:. Live tracking via SMS/email on the day of delivery. Real-time map and ETA once your order is out for delivery. This ensures you know exactly when your box is approach
Delivery typically takes 5â7 business days, depending on your postcode, production schedules, and local delivery slot availability. Our production schedule prioritises freshness and minimises waste. As such most often, orders are made fresh, snap-fro
Your meals are delivered frozen, packed in curbside recyclable packaging with no plastic liners and food-safe frozen gel packs. We use only the minimal amount of materials needed to ensure your meals stay frozen throughout delivery, without compromis
You can select your preferred delivery date during checkout. Available dates are shown based on your postcode. Once selected, your preferred delivery date will be recorded. Once you place your order, your estimated delivery date will be shown in your
No. You donât need to be home to receive your Tasteville delivery. All meals are delivered frozen, packed in curbside recyclable packaging with no plastic liners and food-safe frozen gel packs to keep them at the right temperature for a couple hours
If you're not home, your delivery will still be left safely at your door. Our packaging ensures your meals remain frozen for a few hours depending on ambient temperatures.. If there are delivery access issues or your location is gated or requires a c
Start by checking your SMS or email for tracking updates. If itâs past 7:00 PM and you havenât received your box or an update, reach out to our support team immediately. Weâll work with our delivery partners to locate your order or arrange a resoluti
Yes. All our delivery packaging is 100% recyclable or reusable. We use:. Curbside recyclable cardboard cartons. Non-toxic gel packs (can be reused or disposed of responsibly). Weâre committed to reducing waste and supporting a zero-waste delivery mod
Our Click & Collect service is currently suspended until further notice as we focus on optimising our home delivery service. Weâll notify customers via email and update our website once the service resumes. We recommend subscribing to updates via ema
If your box arrives damaged or you believe itâs been lost in transit, please contact our support team immediately with your order number and any relevant photos (if applicable). We take delivery concerns seriously and will assess each case promptly.
Tracking links are usually sent via email and SMS once your order is scheduled for despatch. At this stage, our website might show that your order has been delivered. This is based on fulfilment status at our kitchen, not delivery status. If your ord
If your order status shows as "Delivered" on our website, AND your tracking link shows your delivery status as "Completed", but you haven't received the box, hereâs what to do:. Check around your property â the delivery partner may have left it in a
If any of your meals or packaging arrive damaged, such as broken seals, missing Best Before dates, or leaking packs, please contact our support team immediately. Include your order number and clear photos of the damage so we can assess and resolve th
Weâre sorry your item(s) have damage!. Some items break during shipment. Weâll do our best to help. Please email our team with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replaced du
If you received the wrong meal(s) or an item you didnât order, please contact our support team as soon as possible. Include your order number and a photo of the item(s) received so we can quickly review and resolve the issue. Depending on the situati